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Frequently Asked Questions?

Have a question? See if the answer is already here.

  • Do you provide free estimates?
    The Mended Home has a $150.00 minimum service call. However, If the project is straight forward, such as replacing a sink faucet then a "ballpark" estimate can be provided over the phone or email. These projects typically fit within the $150.00 minimum plus materials with favorable site conditions. If there are other issues that were not within the initial "assumption" of the scope of work; such as a nonfunctioning shut off valve we will inform you of the additional cost before completing any further repairs. If your project is more involved, The Mended Home will conduct an on-site project assessment at the $150.00 minimum, due at the time of the assessment. If you decide to hire The Mended Home to complete your project, this fee will be subtracted from the total invoice. If for any reason The Mended Home is not able to take on the project after the assessment there will be no charge.
  • How much will my project cost?
    This is the most asked and most difficult question for us to answer. Most clients and projects have too many variables for us to give you an honest response without seeing the proposed project. Here is an example of how the same type of work can vary from one client to the next; Client A is a homeowner that wants to tile a bathroom. This homeowner wants a high-end floor tile with a water-proofing membrane in the substrate. Client B, however, is an investment property owner and is looking for a new tile floor too. They choose a less costly material and have no interest in waterproofing. As you can see, there are many factors that will affect the final cost.
  • Do I need to purchase the materials on my own?
    That is 100% your choice. We have access to local hardware stores and home improvement centers. We can pick up, deliver and install the materials you desire for your project.
  • Do you charge by the hour or the job?
    We give a project assessment for completed work. By not charging hourly, we remove the risk of the project taking longer and ultimately costing the customer more than the project assessment stated. While we try to account for variables in our project assessments on rare occasions there are unforeseen costs. We will make every effort to be on budget while still providing quality service. When these situations arise the extra cost is usually associated with materials. For example; replacing a shower/tub and then find that the subfloor is also in need of repair that was not in the project assessment. We will work with you to get the job done.
  • How do I pay for services?
    The Mended Home accepts check, credit card or debit card payments.
  • Do you work weekends or evenings?
    Yes! When you book your appointment we will strive to work within your schedule. We do try to work during “normal business hours” but understand the need for flexibility.
  • Can I choose the materials, colors and/or manufacturers?"
    Simply put, yes! You can also leave the selection to us if you desire.
  • Can I trust The Mended Home in my property?
    100% Yes. However, we find it best to meet face-to-face with new clients for the first time to establish a great relationship. We know that trust is a major factor when you have someone coming into your home or business, so we make certain to be clean, professional and prompt.
  • What if I have a problem or concern about a service I received?
    Customer satisfaction feeds our business. If you should have an issue with any of our work, please contact us immediately so we can make it right.
  • Are you insured?
    Yes. We can provide you documentation upon request.
  • Does your work come with a guarantee?
    Our work comes with a written guarantee that covers the majority of projects that we do, for 12 months. However, in some instances we are not able to guarantee certain work. See the example below. Repairing rotten exterior steps in which there is inadequate water runoff. We would inform our client that the grade should be corrected to keep the new work from becoming impacted by the water. If the client does not wish to have the grade corrected we would not be able to provide a guarantee for the new steps in this particular situation.
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